GRIEVANCE REDRESSAL MECHANISM:

We are here to give you the best customer service.  However you can register your complaints and give us your valuable suggestions for improvement, at any of our Branches or Divisional Offices.

You can also register your complaints and suggestions online for quick and efficient action.

• Fill the Grievance Redressal form online.

• If you are an existing customer, please quote the correct customer id or account number (16 digits).

• It is mandatory to provide your E-Mail id. Since all communication in this regard will be sent to the mail-ID only.

• On submission of the grievance, a reference number will be provided, which can be used to track the status of grievances.

Track the status of your compliant/ grievance online based on the reference number.

We value your suggestions and feedback, so please feel free to write to us.

Expect a reply to your compliant/ suggestion within 15 business days.

If you are not happy with the response or you do not hear from us within 15 working days, the complaints automatically gets escalated to the Grievance Redressal Officer, Administration Office at the following address. The Grievance Redressal officer will examine the issue and provide an impartial resolution within 15 working days.

Smt. M. S. Sreelatha
Assistant General Manager
(Grievance Redressal Officer)
Customer Service
The Lakshmi Vilas Bank Ltd
Administrative Office
Kathaparai
KARUR 639 006