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 FAQ SMS banking
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Q.1 What is the procedure for availing SMS banking?
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You can avail this facility by submitting a simple registration form to our branch.
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Q.2. What are the charges for SMS Banking?
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You can avail this facility with the following service charges,
Registration Fee: The one time registration fee of Rs. 100 will be debited from the account of the customer, on activation of SMS Banking facility.
Annual Fee: Customer will have to pay an annual fee of Rs. 100/ - ; which will be debited from the customers account at quarterly rest (@ Rs. 25/- per quarter).
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Q.3. What are the services available under SMS Banking?
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With SMS Banking , you can avail two types of services,
SMS Push Service:
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Daily balance alerts
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Alert on any debit transactions of Rs.5,000/- and above. *
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Alert on any credit transactions of RS.5,000/- and Above.*
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OVERLINE / TOD Alerts.
SMS Pull Service:
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Registration for Mobile Banking**
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Facility to change the Default account.
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Account Balance Details(account attached to the respective CIF ID)
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Account Activity(Last 5 Transactions for default account)
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Account Activity (Last 5 Transaction for other accounts)
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Cheque status enquiry
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Fixed Deposit Details
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Change Default account
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De Registration
** Initially the user has to submit a form for registering his mobile number with the bank, before activating the mobile banking services.
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Q.4.To which number shall the SMS be sent in case of SMS pull services?
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You should send the SMS in the specified format to 56070, to avail the following pull services,
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Registration for Mobile Banking**
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Facility to change the Default account.
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Account Balance Details(account attached to the respective CIF ID)
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Account Activity(Last 5 Transactions for default account)
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Account Activity (Last 5 Transaction for other accounts)
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Cheque status enquiry
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Fixed Deposit Details
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Change Default account
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De Registration
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Q.5. What is the format for sending messages?
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SL.No
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Purpose
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Message Format
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Sample messages
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Send to
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1
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To register for SMS Banking and linking the default CASA account.
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LVB REG <Customer No> <Acct.No>
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LVB <one space> REG <952487 > <one space> <0489301000002587>
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56070
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2
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For changing the default CASA account.
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LVB ACC <Customer No> <Acct.No>
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LVB <one space> REG <952487 > <one space> <0479301000008587>
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56070
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3
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For balance inquiry of default CASA account
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LVB BAL <Customer No>
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LVB <one space> BAL <952487 > <one space> <0489301000002587>
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56070
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4
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For balance inquiry of the specified CASA account under the same customer id
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LVB BAL <Customer No> <Acct.No>
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LVB <one space> BAL <952487 > <one space> <0489301000028764>
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56070
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5
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For doing inquiry of first 3 Term Deposit accounts
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LVB TDQ <Customer No>
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LVB TDQ <925887>
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56070
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6
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For Cheque status enquiry of default CASA account.
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LVB CHQ <Customer No> <Cheque No>
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LVB <one space> CHQ <952487 > <one space> <202587>
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56070
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7
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Last five transaction enquiry of default account.
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LVB TXN <Customer No>
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LVB <one space> TXN <925887>
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56070
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8
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Last five transaction enquiry of other account.
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LVB TXN <Customer No> <Acct.No>
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LVB <one space> TXN <952487 > <one space> <0489301000002587>
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56070
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9
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To disable SMS banking facility.
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LVB DEL <Customer No>
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LVB<one space) DEL <952487>
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56070
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Q.6. How to De-activate the facility?
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You can de-activate the facility by sending SMS in the format”LVB DEL <customer id>” to 56070.
For ex. A customer with customer id 123456 can de-activate by sending the SMS “LVB DEL 123456” to 56070.
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Q.7. What is the frequency of SMS alerts?
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Activity
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Frequency
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Balance Alerts
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Once in a day
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Alert on any Debit/Credit of Rs.5000 and above
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As and when the transaction takes place
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Overline/TOD Alerts
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As and when the activity happens
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Q.8. What is the procedure to be adopted, if the mobile phone is lost?
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The user/customer has to report the loss of phone to branches.
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