FAQ Mobile banking

Q.1 How can I avail this facility?

You can avail this facility by submitting a simple registration form along with ID proof.

Q.2. Who can avail this facility?

Any person, who is a savings Bank account holder of Lakshmi Vilas Bank, with a mobile phone is eligible for this facility .

Q.3. Where can I use this?

This facility can be used for shopping over internet, paying utility bills, Mobile top-ups and for making purchase across registered merchant outlets.

Q.4.Whether the services can be availed over any mobile?

Yes, This services can be availed over mobile phones of any make, operators ( CDMA and GSM )

Q.5. Whether there is any monthly transaction limit ?

Yes, As per the RBI guidelines bank has to set a monthly transaction limit.

Q.6. How secure is the transaction?

The transaction is secure, as all the transaction for which confirmation is required is sent to the mobile of the registered customer only.
In addition to the above, the customer has to enter the PIN (which is not known to anyone else) for confirming the transaction.
The PIN entered by the customer is sent across the Network in DTMF format and not in a plain text format.

Q.7. Whether physical presence is required at the time of registration?

At present, Physical presence of customer is required at the time of registration. This is as per the RBI guidelines.
We are in the process of providing customer registration forms over Net banking and ATM, for the convenience of the customers.